Shipping & Return Policy

At Woodline Furniture, we aim to deliver your furniture safely, efficiently, and with complete transparency. Please read our Shipping & Return Policy to understand how deliveries and returns are handled.


1. Shipping Policy

Order Processing

All orders begin processing only after the 50% advance payment is received. Production time varies depending on:

  • Product type

  • Customization

  • Carving or hand‑carving work

  • Polishing requirements

Estimated delivery timelines are shared at the time of order confirmation.

Delivery Charges

Delivery charges depend on the customer’s location. Charges will be communicated before dispatch.

Delivery Method

We offer:

  • In‑house delivery (where available)

  • Third‑party transport services for other areas

Customers will be informed once their order is ready for dispatch.

Responsibility During Delivery

If delivery is handled by our team, we ensure safe transportation. If a third‑party service is used, Woodline Furniture is not responsible for any damage caused during transit.


2. Return & Exchange Policy

Custom Orders

All customized items — including size, polish, fabric, carving, or design changes — are non‑returnable and non‑exchangeable, as they are made specifically for the customer.

Standard Items

Standard showroom items may be eligible for return or exchange only if:

  • The product is unused

  • The request is made within 48 hours of delivery

  • There is a valid manufacturing defect

Approval is subject to inspection by our team.

Non‑Returnable Conditions

Returns will not be accepted if:

  • The item was damaged after delivery

  • Damage occurred due to mishandling, moisture, or improper placement

  • The product was altered or modified by the customer

  • The item was purchased on sale or clearance

Manufacturing Defects

If a genuine manufacturing defect is found, we will:

  • Repair the item, or

  • Replace the defective part, or

  • Replace the entire product (depending on the issue)

The decision will be made after inspection.


3. Refunds

Refunds are only applicable if:

  • A standard item is returned with approval

  • The product has a confirmed manufacturing defect that cannot be repaired

Advance payments for custom orders are non‑refundable.

Refunds (if approved) will be processed within 7–14 working days.


4. Contact Us

For shipping or return inquiries, you can reach our support team through phone, WhatsApp, or by visiting our showroom.